Title: Memories, Hopes and Conversations: Appreciative Inquiry and Congregational Change
Author: Mark Lau Branson
Copyright Date: 2012
As a student of leadership, I have been significantly impacted by the Appreciative Inquiry model—a process rooted in valuing the strengths (in contrast to weaknesses/problems) of an organization as it seeks to change and transform. While much has been written on the AI approach from the marketplace perspective, little exists for those of us who have a passion for the local church. Enter Memories, Hopes, and Conversations: Appreciative Inquiry and Congregational Change by Mark Lau Branson. In this book, you will find a fresh, hope-filled, and practical pathway to shepherding the process of change in your church.
Memories, Hopes, and Conversations is a powerful resource that introduces readers to Appreciative Inquiry—a transformational organizational change process that focuses on the strengths of a group. The second edition has been revised and expanded throughout, featuring important new materials on leadership and missional frameworks, as well as five chapters from pastors describing the transformational experiences of their churches and neighbors using Appreciative Inquiry. The book offers a dynamic overview of the Appreciative Inquiry process, real stories of change in action, and a wealth of practical resources for churches to pursue this journey of appreciation, imagination, and change.
The goal of “Appreciative Inquiry” is to change the conversation—to stimulate the thinking and the imagination of congregations—through a process that focuses upon the honorable, the pure, the pleasing, the commendable. (ix)
The thesis of Appreciative Inquiry is that an organization, such as a church, can be recreated by its conversations. And if that new creation is to feature the most life-giving forces and forms possible, then the conversations must be shaped by appreciative questions. A church’s leaders make decisions about what to talk about, what questions to ask, what metaphors to use—and every such initiative shapes the present and the future. I believe Appreciative Inquiry offers a remarkable way to hone those conversations and questions. (xiii)
Sample Appreciative Inquiry Questions:
Rather, Appreciative Inquiry provides an organization-wide mode for initiating and discerning narratives and practices that are generative (creative and life giving). The AI guides and nourishes (“re-constructs”) the organization along the line of its best stories. Here is one of my favorite descriptions:
Appreciative Inquiry is a collaborative and highly participative, system-wide approach to seeking, identifying, and enhancing the “life-giving forces” that are present when a system is performing optimally in human, economic, and organizational terms. It is a journey during which profound knowledge of a human system at its moments of wonder is uncovered and used to co-construct the best and highest future of that system. (19)
Many forms of organizational development assume that the job of leaders is to find the problems and fix them. (21)
When this “problem-solving” approach dominates, most discussions are about problems and inadequacies. This is what is called a “deficit model.” (21)
Appreciative Inquiry assumes that all organizations have significant life forces, and these forces are available in stories and imaginations. Further, by bringing these resources into the organization’s conversations and planning, major changes can be implemented. In other words, by discovering the best and most valuable narratives and qualities of an organization, participants can construct a new way that has the most important links to the past and the most hopeful images of the future. (23)
Appreciative Inquiry Assumptions
The “reality” of an organization is defined by whatever participants think about, talk about, work on, dream about, or plan. (25)
The unknown easily creates fears. When an organization approaches change by talking about everything that is wrong and all of the innovations that are to be adopted, participants express their fears in resistance. Confidence and trust can be built when questions create direct links with the organization’s best and most appreciated narratives. (25)
Organizations embed their purposes and goals in their structures, and there is a strong tendency for the structures to continue even after they cease being effective means of embodying the organization’s goals. (26)
There are five basic, required processes for Appreciative Inquiry.
Appreciative Inquiry seeks to develop not merely a short-term process for change but new, long-term congregational habits, habits arising from an attitude of focusing on the positive. The biblical framework for Appreciative Inquiry can be summed up with the word gratitude. (43)
Change always requires information, and that need to gather and interpret data forces the first, critical decision: Would we focus on obstacles, dysfunctions, and deficits, or would we focus on generative qualities, successful events, and positive narratives? In Appreciative Inquiry the first process is “choose the positive as the focus of inquiry.” (66)
Four action steps or phases: Initiate, Inquire, Imagine, Innovate. (67)
In Appreciative Inquiry processes, a provocative proposal is an imaginative statement about the future, crafted as if it were already experiential and generative. (86)
Steps Toward Provocative Proposals
Note: should you wish to find any quote in its original context, the Kindle “location” is provided after each entry.
For those who would like to become acquainted further with the Appreciative Inquiry model, here is a helpful article: http://positivitystrategist.com/appreciative-inquiry-overview/
Chuck OlsonAs founder and president of Lead With Your Life, Dr. Chuck Olson is passionate about inspiring, resourcing and equipping Kingdom leaders to lead from the inside out. To lead, not with the external shell of positions, achievements or titles, but from an internal commitment to a deep, abiding and transparent relationship with Jesus. Serving as a pastor and leadership coach for over forty years, Chuck has a track record of building these truths deep into the lives of both ministry and marketplace leaders.
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Compiled by Chuck Olson
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